COVID-19: Coronavirus Update

As the COVID-19 pandemic continues to evolve, AIG remains focused on protecting the health and safety of our colleagues and those around us, as well as continuing to serve clients, policyholders, business partners and other stakeholders.

AIG is open for business. The company has activated its Business Continuity Plans and colleagues across our General Insurance and Life & Retirement businesses remain available to help meet the needs of clients and other business partners with both in-force and new business. Our call centers also remain accessible to provide support and information.

Helping individuals, businesses and communities prepare for times of uncertainty is at the heart of what we do. We are closely monitoring this evolving situation and will continue to provide updates.

AIG is committed to providing our valued customers with service and support to enhance their travel experiences.  Amidst the spread of Coronavirus (COVID-19), we are also committed to providing our customers and other stakeholders with as much information as possible to make informed decisions given this evolving situation.  We are in contact with the Centers for Disease Control (CDC), the World Health Organization (WHO) and other medical professionals as we continue to closely monitor developments.

In addition to consulting with governmental agencies in the United States and around the world, AIG is monitoring guidance issued by state insurance regulators, who have primary jurisdiction over AIG’s travel insurance policies issued in the United States.

AIG has developed resources that can be found on the Travel Guard website, including frequently asked questions about Travel Insurance and COVID-19.  If you are a Travel Guard travel insurance policy holder, please read these FAQs.  You can modify your policy, request a premium refund or voucher, or file a claim through our online resource center.  And you can access information regarding travel health and Coronavirus generally.

We remain committed to supporting our customers, partners, employees and other stakeholders during this uncertain and challenging time and we will continue to provide updates on this situation.

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