During these unsettling times, we want to reinforce our commitment to clients, agents and brokers. Insurance companies, agents and brokers are needed more than ever, and while most all Chubb colleagues are now working from home, rest assured we remain available to provide the same level of service you have come to expect.
Chubb is closely monitoring the spread of the COVID-19 coronavirus and continually reviewing guidance issued by government health authorities, including the Centers for Disease Control, the World Health Organization and local health authorities. We seek to minimize any disruption to our clients, agents, and brokers, while ensuring the safety of our employees.
Clients, agents, and brokers can continue to report claims through available digital channels and over the phone. We have dedicated claims representatives available 24/7. You can view claim reporting options here.
Chubb’s Claims Service Centers are staffed to handle incoming calls and customer inquiries. Adjusters are continuing to provide timely customer response including conducting inspections with safe practices. As updates are provided we constantly educate our teams on best practices recommended by governmental health authorities. We also continue to work with our preferred service providers to deliver the best possible response to your clients.
We are monitoring new developments so that we can quickly adapt and continue to provide the best possible service experience to our clients, agents and brokers. As always, thanks for the trust you place in Chubb.
Chubb North American Leadership Team